399bet Privacy Policy – Player Data Protection in Malaysia

399bet, operating under the domain 399bet-vip.net, recognises the importance of privacy to every Malaysian player using our platform. This Privacy Policy ("Policy") describes our practices for the collection, use, disclosure, and protection of personal information you provide to us or that we collect when you use the 399bet platform.

Dasar ini merangkumi semua perkhidmatan yang ditawarkan oleh 399bet termasuk kasino live, pertaruhan sukan, e-sukan, slot, baccarat, roulette dan semua permainan meja lain yang tersedia dalam platform. Ia juga merangkumi semua interaksi anda dengan pasukan sokongan pelanggan 399bet, sama ada melalui live chat, e-mel atau sebarang saluran komunikasi lain.

399bet operates in accordance with internationally recognised data protection principles and complies with the relevant Malaysian legal requirements on personal data protection. We respect your right to privacy and are committed to ensuring your data is managed in a transparent, fair, and secure manner at all times.

399bet collects personal information from you through various means as you use our platform. The table below provides a full breakdown of the data types we collect and the purposes for each:

We only collect data that is genuinely necessary to provide 399bet's services safely and efficiently. We do not collect data that is unrelated to the platform's operation or that exceeds the requirements of our service.

399bet uses the personal data collected for the following purposes, all of which are directly related to delivering the platform's services to Malaysian players:

• Account Management: Creating and managing your 399bet account, processing your registration, and verifying your identity when required.
• Transaction Processing: Processing your deposits and withdrawals securely and accurately via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX.
• Gaming Service Provision: Gives you access to all 399bet games, including live casino, Sports Betting for Malaysia Super League and EPL, e-sports, baccarat, and roulette.
• Customer Support: Handling your enquiries, complaints and support requests via live chat or email efficiently and effectively.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access and misuse of the 399bet platform.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to 399bet's operations, including know-your-customer (KYC) and anti-money laundering (AML) requirements.
• Platform Improvement: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, identify technical issues, and develop new features that are useful for Malaysian players.
• Service Communications: Sending you important notifications regarding your account, transactions, security updates and policy changes.

399bet does not use your personal data for purposes beyond those stated above without first obtaining your consent. Should we wish to use your data for a new or different purpose, we will notify you and seek your agreement.

399bet does not sell, rent, or trade players' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where we need to share certain information:

• Payment Providers: Required transaction details are shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX solely to process your deposits and withdrawals. These providers maintain their own privacy policies and are subject to Malaysia's financial industry security standards.
• Game Providers: Minimum technical data required is shared with game providers such as Evolution Gaming, Pragmatic Play, and SA Gaming to ensure games function correctly. This does not include your financial data or full identity information.
• Legal Requirements: 399bet may disclose your personal information to government authorities, law enforcement agencies, or courts when required by Malaysian law or a valid court order.
• Legitimate Interests Protection: In situations where 399bet needs to protect the rights, property or safety of other players, third parties or the general public from clear threats of fraud or illegal activity.

All third parties that receive data from 399bet are bound by data protection agreements requiring them to handle that information with the same level of protection we provide. They are prohibited from using your data for any purpose other than what is specified in their agreement with 399bet.

The security of your personal data is 399bet's highest priority. We employ multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All communications between your device and 399bet servers are encrypted using 256-bit TLS/SSL — the same security standard used by Malaysia's leading banking institutions.
• Secure Password Storage: Account passwords are stored using a one-way hashing algorithm with salt. This means the actual password cannot be retrieved by anyone, including 399bet's technical staff.
• Internal Access Controls: Access to player data within 399bet's systems is restricted to staff who require it to perform their duties, based on the principle of least privilege.
• Firewall & Intrusion Detection Systems: 399bet servers are protected by multi-layered firewalls and intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day.
• Regular Security Audits: 399bet conducts regular security audits and penetration testing by independent third parties to identify and address vulnerabilities before they can be exploited.
• Transaction Monitoring: 399bet's automated monitoring system detects unusual transaction patterns that may indicate fraudulent activity or unauthorised access, and will trigger a manual review when necessary.

While we take all reasonable steps to protect your data, no online security system can guarantee 100% protection under all circumstances. We recommend that you also take steps to safeguard your account — use a strong and unique password, do not share your login credentials, and contact 399bet support immediately if you suspect any suspicious activity.

The 399bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are essential for the 399bet platform to function correctly. They store your login session information, language preferences, and security settings. Without them, the platform cannot operate and you will be unable to log in or play. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information on how you use the 399bet platform — pages visited, time spent and any errors encountered. This information is used in aggregated form to improve platform performance.
• Functionality Cookies: These cookies store your preferences such as display settings, preferred language and favourite game selections to deliver a more personalised experience.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 399bet platform. Essential cookies cannot be disabled as they are required for the platform's core operations.

399bet does not use third-party cookies for advertising or cross-site tracking purposes. The cookies we use are exclusively for the 399bet platform.

399bet retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Below are our data retention guidelines:

• Active Account Data: For as long as your 399bet account remains active, we retain all profile data, transaction history and activity records necessary to provide our services to you.
• Data After Account Closure: Following account closure, 399bet retains financial and transaction records for a minimum of 5 years in accordance with Malaysia's anti-money laundering legal requirements. Identity data and KYC documents are retained for 7 years.
• Security Logs: Platform access and security logs are retained for 12 months for security investigation purposes if required.
• Communication Records: Live chat records and customer support emails are retained for 24 months for quality control and dispute resolution purposes.

Once the retention period has expired and there is no legal requirement to continue storing the data, 399bet will delete or destroy it securely and irreversibly. Deleted data will not be accessible to any party, including 399bet staff.

As a 399bet player, you have certain rights regarding the personal data we hold about you. 399bet is committed to respecting and facilitating the exercise of these rights:

The 399bet platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data from anyone under the age of 18.

If we discover that we have inadvertently collected data from a person under the age of 18, we will take immediate steps to delete all such information from our systems and close the account without delay. All related transactions will be reviewed and any remaining balance (if applicable) will be returned through an appropriate method.

Parents and guardians who have reason to believe their minor child has registered or is using the 399bet platform are urged to contact our support team immediately at support@399bet-vip.net. We will treat this matter with the highest priority and appropriate sensitivity.

399bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. Any material changes to this Policy will be communicated to you via an in-platform notification on 399bet or by email to the address registered to your account.

The "Last Updated" date shown at the top of this document always reflects the most current version of the Privacy Policy. It is your responsibility to check this page periodically.

Your continued use of the 399bet platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and may request account closure through 399bet support.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 399bet handles your personal data, we encourage you to reach out through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the 399bet platform. Our support agents can address most privacy enquiries on the spot or direct you to the appropriate party.
• Privacy Email: support@399bet-vip.net — for privacy enquiries requiring detailed clarification or to submit a formal data rights request. Please use the subject line "Privacy Enquiry" to ensure your email is handled by the right team. Response times are typically within 2 hours on business days.

399bet's support team handling privacy enquiries operates in Bahasa Melayu, English, and Mandarin. For formal privacy complaints that cannot be resolved through standard support, please submit a written complaint via email with full details and we will provide an official response within 14 business days.