399bet Terms & Conditions – Malaysia Platform Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 399bet ("Platform", "We", or "399bet"), operating through the domain 399bet-vip.net. This document governs all aspects of your use of the platform, its services, games, and all other features provided by 399bet.

By completing the registration process, accessing your account, making a deposit, placing a bet, or using any 399bet service, you are deemed to have read, understood, and accepted all terms contained in this document as well as Privacy Policy and policies Responsible Gambling ours, which forms part of this agreement.

399bet reserves the right to update or amend these Terms at any time by notifying users via the platform or registered email. Continued use of the platform after any such amendment constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.

To be eligible to use the 399bet platform, you must meet all of the following requirements at the time of registration and throughout your continued use:

• Must be at least 18 years old at the time of registration and at all times while using the 399bet platform.
• Have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not currently prohibited from accessing online gambling services by any relevant authority.
• Acting on your own behalf and not as an agent or representative of any third party.
• Fully understanding that betting carries the risk of financial loss and that you are playing with money you can afford to lose.

399bet reserves the right to request proof of identity, age, or eligibility at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure, as well as the withholding of account balances.

Each user is only permitted to register and hold one (1) 399bet account only. Registering a second or multiple accounts — whether using a different name, email address, phone number, or payment details — is strictly prohibited and constitutes a serious breach of these terms.

During registration, you are required to provide accurate, truthful, and complete information, including:

• Full name as shown on a valid identification document
• An active, accessible email address
• A valid Malaysian mobile phone number
• Actual date of birth

You are solely responsible for the security of your 399bet account username and password. Never share your login credentials with anyone, including 399bet staff. We will never ask for your password. Any activity that occurs under your account before you report theft or unauthorized access to 399bet support remains your full responsibility.

Holding multiple accounts will result in the closure of all associated accounts, cancellation of all active bonuses and promotions, and the possible forfeiture of any winnings obtained through such abuse.

All financial transactions on the 399bet platform are conducted in Malaysian Ringgit (RM/MYR). The deposit and withdrawal methods accepted by 399bet are as follows:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks

Deposit Limit: The minimum deposit for all methods is RM 20. There is no universally set maximum deposit limit, though limits may apply based on account tier or verification requirements.

Withdrawal: 399bet is committed to processing all withdrawal requests within 5 minutes of submission and verification. The minimum withdrawal amount is RM 50. There is no limit on the number of daily withdrawals. For security and anti-money laundering purposes, withdrawals can only be made to the same payment method used for the deposit.

Identity Verification: 399bet reserves the right to request identity verification documents (such as a copy of your MyKad or passport) before processing withdrawals. This is a standard security procedure implemented to protect all platform users and to comply with anti-money laundering requirements.

399bet offers a variety of bonuses and promotions for members, including welcome bonuses, weekly cashback, reload bonuses, and periodic promotions tied to sports events or Live Casino. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

Rollover Requirement (Wagering Requirement): All bonuses received must meet the rollover requirements before any winnings derived from those bonuses can be withdrawn. The specific rollover requirement for each bonus is stated in its respective promotional terms. Generally, rollover requirements range from 5x to 20x the bonus amount, depending on the type of promotion.

Bonus Abuse Prohibition: The following actions are considered bonus abuse and may result in bonus forfeiture and account closure:

• Creating multiple accounts to claim the welcome bonus more than once
• Arbitrage betting — placing bets on all outcomes of an event to guarantee a profit
• Use of automated software or bots to process bonus bets
• Colluding with other players to artificially meet rollover requirements

399bet reserves the right to withdraw, cancel, or modify any bonus or promotion at any time without prior notice, particularly where there is evidence of abuse or a technical error in the bonus calculation.

All bets placed on 399bet are subject to the following general rules, which apply across all game types — Live Casino, Sports Betting, e-sports, slots, and table games:

• All confirmed bets are final and cannot be cancelled by the player once accepted by the 399bet system.
• The outcomes of all live casino and slot games are determined by audited random number generators or actual physical results (for live dealer games).
• For Sports Betting, results are determined based on official outcomes announced by the relevant sports governing body. 399bet uses recognised sports news sources for result verification.
• In the event of a technical error or disruption to a live stream that prevents a result from being determined, 399bet reserves the right to void the round or match in question and refund all bets to players.
• Minimum and maximum bet limits for each table or bet type are displayed on the 399bet platform and are subject to change.

For Sports Betting on the Malaysia Super League, EPL, badminton, and e-sports such as MLBB and PUBG Mobile, the odds displayed are the current odds at the time the bet is accepted. Odds are subject to change before a match begins, and 399bet is not responsible for any difference in odds between the time of display and the time the bet is confirmed.

399bet believes that betting should be a source of responsible entertainment, not financial or emotional stress. We are committed to providing a safe and responsible gaming environment for all Malaysian players on our platform.

399bet provides the following tools to help players manage their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for a given period to prevent losses from exceeding what you can afford.
• Session Time Limits: Set session time limits and receive alerts when you are approaching them.
• Self-Exclusion: Request a voluntary account suspension for a period of 24 hours, 7 days, 30 days, or up to 12 months.
• Permanent Account Closure: Permanently close your account if required.

All these tools are accessible directly through your 399bet account settings or by contacting our support team. Limit or self-exclusion requests will take effect within 24 hours and cannot be modified to shorten the set period during the first 24 hours.

For more information on responsible gambling and available support resources, please visit our Responsible Gambling our complete.

The following activities are strictly prohibited on the 399bet platform and may result in account suspension or closure, as well as appropriate legal action:

• Using software, bots, automated scripts, or any other technology to automate betting activity on 399bet.
• Attempting to exploit technical vulnerabilities or bugs in the 399bet system. Any discovered vulnerabilities must be reported to our support team immediately.
• Fraud, hacking, phishing attempts, or any deceptive activity involving your 399bet account or another player's account.
• Money laundering or using the 399bet platform for any unlawful financial activities.
• Placing bets on behalf of, or using funds belonging to, a third party without their authorisation.
• Colluding with other players to manipulate bet outcomes or game results.
• Using a payment method that does not belong to you or that was obtained unlawfully.

399bet cooperates with Malaysian law enforcement agencies and financial authorities in the investigation of any suspected illegal activity or fraud. All transaction data and account activity may be shared with the relevant authorities upon a lawful request.

399bet reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms & Conditions
• Detection of fraudulent activity or platform abuse
• Failure to submit the requested identity verification documents within the specified timeframe
• Voluntary request by the account holder
• Legal compliance requirements or directives from relevant authorities
• Account inactivity for more than 12 consecutive months

In cases where an account is closed due to a breach of terms, 399bet reserves the right to withhold any balance linked to fraudulent activity. For account closures arising from other reasons, any legitimate account balance will be returned to the account holder via the payment method used for the most recent deposit within 5 business days.

Players who wish to voluntarily close their account may do so by contacting 399bet customer support via live chat or email at support@399bet-vip.net.

The 399bet platform is provided "as is" and "as available". While we strive to keep the platform running smoothly 24 hours a day, 399bet makes no guarantee that the platform will always be free from interruptions, errors, or technical delays.

399bet is not liable for any losses arising from:

• Platform disruptions or unavailability due to maintenance, server failures, or outages beyond our control
• Transaction processing delays caused by third-party system failures, including payment providers
• Unsatisfactory betting outcomes — betting carries the risk of loss, which must be accepted entirely by the player
• Unauthorised access to your account resulting from your own failure to keep your password secure
• Indirect, consequential, or special losses, even where 399bet has been informed of the possibility of such losses

399bet's maximum liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the liability claim.

399bet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Such amendments take effect immediately upon being posted to the 399bet website or upon notice being given to users via email or in-platform notification.

It is your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest version. The "Last updated" date at the top of this document indicates when the most recent amendments were made.

Continued use of the 399bet platform following any amendments constitutes full acceptance of the revised terms. If you do not agree with any amendment, you have the right to discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the 399bet platform in general, our support team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 399bet platform. This is the fastest way to get immediate assistance.
• Email: support@399bet-vip.net — best for detailed enquiries that require a thorough written response. Typical response time is under 2 hours.

The 399bet support team operates in Bahasa Melayu, English, and Mandarin to ensure all Malaysian players can get the help they need without any language barrier.

For formal complaints that cannot be resolved through standard support, you may submit a written complaint via the email above with the subject line "Formal Complaint", and the 399bet management team will address it within 5 business days.